Welcome to the FunFakes Help Centre, your one-stop resource for all questions about ordering, tracking, and managing your 100% legal novelty cards. Since 1996, we’ve been crafting premium novelty cards for entertainment, events, and self-expression, using state-of-the-art printing technology.
Whether you’re curious about tracking your order, creating an account, or understanding our policies, we’ve outlined everything below to ensure a seamless experience. If you can’t find the answer you need, our dedicated support team is here to assist.
At FunFakes, we prioritise a smooth and secure ordering process for your novelty cards. Below is a detailed guide to tracking your order from payment to delivery:
Payment Options: For the fastest and most secure transactions, we recommend using credit or debit card, or our online cryptocurrency payment system [payment portal URL]. Both of these payment options are processed quickly and efficiently, and you’ll receive a digital receipt as proof of payment immediately following them being processed. Alternatively, you can send payment via postal methods, but we strongly advise using a secure service like Royal Mail Signed For® First Class (or equivalent in your country) to ensure safe delivery of your payment to us.
Order Confirmation: Once your payment is confirmed, you’ll receive an automated email with your order details and a unique tracking number. This allows you to monitor your order’s progress through our secure tracking portal at [tracking page URL].
Production Updates: We keep you informed at every stage of the card production process. You’ll receive email notifications when your order enters printing, quality checks, and dispatch, ensuring full transparency. Our advanced printing technology ensures your novelty cards, featuring elements like holograms, UV ink, and micro-text, are crafted to the highest standards.
Delivery Process: After your order is dispatched, you’ll receive a final email with estimated delivery times based on your location:
UK: Approximately 5 working days
Europe: Approximately 7 working days
Rest of World: Between 7 and 15 working days
Tracking Your Shipment: All orders are sent via tracked mail through [Royal Mail or equivalent]. To track your order:
Open the dispatch confirmation email sent to your registered email address.
Click the provided tracking link or visit [tracking page URL].
Enter your tracking number to view real-time updates on your order’s status and estimated delivery date.
Non-Delivery: If your order doesn’t arrive within the estimated timeframe, please check your tracking information first. If issues persist, get in touch with us using the contact form within 14 working days of dispatch. We’ll verify the shipping address and either locate the package or resend it at no additional cost if it’s lost or returned.
Please note that we do not use expedited courier services like UPS or DHL, as our tracked mail service ensures reliable, discreet delivery worldwide.
Creating a FunFakes account is optional but makes managing your orders effortless. Here’s how it works:
How to Create an Account: You can set up an account during checkout or visit [account creation page URL] to start one at any time. Simply provide your email address and a secure password. An account allows you to:
Track current and past orders.
Save and update shipping or billing details.
Access exclusive promotions and bulk discounts, such as our “TWOFRIEND” offer for a free novelty card.
No Account Needed: You don’t need an account to place an order. Simply enter your details at checkout, and we’ll process your novelty card order with the same care and efficiency.
Logging In: If you already have an account, log in at [login page URL] to review your order history or update your preferences.
An account streamlines your experience, making it easier to order custom novelty cards for events, cosplay, or collections.
Our friendly support team is here to help with any questions about your novelty cards or orders. Please contact us via:
Contact Form: Submit your query through our secure contact form at [contact page URL].
We aim to respond within 48 hours. To ensure a swift reply, please check our comprehensive Frequently Asked Questions (FAQs) at [FAQ page URL] or our Novelty Card Information Archive at [archive page URL] before contacting us, as many common queries are addressed there. We kindly ask that you avoid submitting questions already covered in these resources.
FunFakes is committed to transparency, legality, and customer satisfaction. Please review our key policies for a clear understanding of your rights and responsibilities:
Terms and Conditions ([terms page URL]): Outlines the legal use of our 100% legal novelty cards, which are for entertainment purposes only and must not be used for official or illegal activities.
Returns Policy ([returns page URL]): Details our process for returning or exchanging unopened, unused cards within [30 days – placeholder, please confirm timeframe] if not fully satisfied.
Privacy Policy ([privacy page URL]): Explains how we protect your personal information using secure, encrypted systems compliant with [GDPR or equivalent – placeholder, please confirm compliance].
Company Information ([company info page URL]): Learn about FunFakes’ history since 1996 and our commitment to crafting premium novelty cards.
Cookie Policy ([cookie policy page URL]): Describes how we use cookies to enhance your browsing experience while respecting your privacy.
Delivery Information ([delivery info page URL]): Provides full details on shipping times, tracking, and packaging for UK and international orders.
With nearly three decades of expertise, FunFakes delivers novelty cards that combine creativity, quality, and compliance. Our cards are crafted with advanced features like raised text, edge-to-edge printing, and durable UV prints, perfect for parties, cosplay, or keepsakes. We offer:
Secure Payments: Cryptocurrency for speed and security, plus traditional options like bank transfers or [other payment methods – placeholder, please confirm methods].
Fast, Tracked Delivery: Free UK delivery and worldwide shipping with real-time tracking.
Customer Support: Responsive assistance from our dedicated team.
Legal Assurance: All cards feature a prominent disclaimer and are designed to comply with UK regulations, ensuring peace of mind.
Whether you’re ordering a single card or taking advantage of our bulk discounts, FunFakes makes every step easy and enjoyable. Explore our range at [shop page URL] and bring your next event to life with a touch of fun!
Last updated: 29 September 2025
