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Customer

Help

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Have a question about FunFakes novelty cards or your order? Our comprehensive FAQ section is designed to address your queries quickly and efficiently.

With nearly three decades of expertise in crafting premium, 100% legal novelty cards, we’re here to ensure your experience is seamless and enjoyable. If you can’t find the answer you need, please contact our friendly support team using the contact form.

Orders and Shipping

How long does it take for me to receive my order?

We strive to dispatch all orders on the same day if placed before [11:00 AM GMT – placeholder, please confirm cutoff time]. With our efficient production process using state-of-the-art £25,000+ printing technology, most orders arrive within 3-5 working days, depending on your location. For international orders, delivery may take up to [14 working days – placeholder, please confirm international timeframe]. Please allow up to 14 working days before contacting us, as we cannot track orders with postal services before this period.

How do I create an account?

Creating a FunFakes account is quick and simple! At checkout, after adding your desired novelty cards to your cart, enter a secure password in the “Password” field and confirm it in the “Confirmation” field. Your registered email address and password will create a secure account, allowing you to track your order history, manage shipping details, and enjoy a personalized shopping experience.

How do I change my shipping address?

To update your shipping address, log into your FunFakes account and navigate to the “My Account” section. Select “Address Book” to edit your details before your order is dispatched. If your order has already been processed, please contact our support team using the contact form within 2 hours of placing your order to request a change. Note that address changes may not be possible once the order has shipped, and you will have to wait until your order has been returned to us before we send it to your updated address.

How do I track the status of my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. Simply click the link or visit [tracking page URL] and enter your tracking number. If you encounter issues, reach out to our support team using the contact form, and we’ll assist promptly.

Will you keep my credit card information on file?

Your security is our priority. FunFakes does not store credit card information on our servers. All payments are processed through a secure, encrypted payment gateway run by Stripe. You can shop with confidence knowing your financial details are protected.

Do you charge sales tax?

Sales tax may apply depending on your location and local regulations. For UK orders, VAT is included in the listed price at the current rate of 20%. For international orders, taxes or customs duties may be applied by your local authorities, which are the responsibility of the customer. Please check the checkout page for a detailed breakdown of any applicable taxes.

Do you ship to my country?

FunFakes proudly ships to the majority of countries worldwide! From the UK to Europe and beyond, we deliver to X00 countries. Shipping costs and delivery times vary by location and will be calculated at checkout. For any questions about international shipping, contact us using the contact form.

Will my items come in one package?

For most orders, all novelty cards are shipped in a single, discreet package to ensure convenience and minimise environmental impact. If your order includes multiple items with different production times (e.g., custom designs), they may ship separately. You’ll receive tracking information for each package. If you have specific packaging requests, please contact us using the contact form with any queries before placing your order.

Returns and Exchanges

What is your returns policy?

We want you to love your FunFakes novelty cards! If you’re not completely satisfied, you may return unopened, unused items within 30 days of receipt for a full refund or exchange, subject to our terms and conditions. Please note that custom or personalised cards are non-returnable unless defective. To initiate a return, contact our support team using the contact form for a Return Merchandise Authorisation (RMA) number.

I received the wrong item

We apologise for any mix-ups! If you received an incorrect novelty card, please contact us using the contact form within 7 days of receipt with your order number and a photo of the item. We’ll promptly send the correct card at no additional cost and provide instructions for returning the incorrect item back to us easily and free of charge.

My order arrived damaged

While our cards are crafted with durable materials and advanced printing technology, rare shipping issues can occur. If your order arrives damaged, please contact us using the contact form within 7 days of receipt with your order number and photos of the damage. We’ll arrange a replacement or refund at no cost to you.

Where should I mail my authorised return?

For authorised returns, please send your items to:

FunFakes Returns Department
Third Floor, 207 Regent Street
London W1B 3HH

Include your RMA number, order details, and a note explaining the reason for the return. We recommend using a trackable shipping method, as FunFakes is not responsible for lost return packages. Contact us using the contact form should you require any further assistance with your return.

How do I receive customer support?

Our dedicated support team is here to help! Reach out via our website’s contact form at [contact page URL]. We respond to all enquiries within 48 hours, ensuring you get the assistance you need to make your FunFakes experience unforgettable.

What do I do if I entered an incorrect shipping address?

If you’ve entered an incorrect shipping address, contact us immediately using the contact form with your order number and the correct address. Changes are possible within 2 hours of order placement before dispatch. If the order has already shipped, we’ll work with you to find the best solution, though additional shipping fees may apply.

Can I change or cancel an order after I’ve submitted it?

We process orders quickly to ensure fast delivery, but changes or cancellations may be possible within 2 hours of order placement. Please send a message using the contact form with your order number and requested changes. If the order has already been processed or shipped, cancellations may not be possible, but we’ll assist with returns or exchanges per our policy and terms and conditions.

Can I pre-order an item that is sold out?

If a popular novelty card is temporarily out of stock, you can join our waitlist by signing up at [waitlist page URL] or getting in touch with us using the contact form. We’ll notify you as soon as the item is restocked. Pre-orders for new or limited-edition designs may also be available during special promotions. Please check our website or social media for updates!

Additional FAQs

Are FunFakes novelty cards legal to purchase and own?

Absolutely! All FunFakes novelty cards are 100% legal to buy and own for entertainment purposes, such as parties, cosplay, or collector’s items. They are designed solely for fun and are not intended for official use. Please review our terms and conditions at [terms page URL] for full details.

Can I customise my novelty card?

Yes! FunFakes offers customizable options for select novelty cards, allowing you to add personal details, photos, or signatures. Visit our customisation page at [customization page URL] to explore available designs and submit your details via our secure form. Custom orders may take up to an additional 2 working days for production.

What materials are used in FunFakes novelty cards?

Our novelty cards are crafted from high-quality, durable PVC or composite materials, printed with advanced UV inkjet technology and finished with protective varnish coatings. These materials ensure vibrant colors, long-lasting prints (up to 15 years), and a professional feel, perfect for any occasion.

Do you offer bulk discounts for group orders?

Yes, FunFakes offers savings of up to 75% on bulk orders, making it perfect for parties, events, or group celebrations. Simply input all details and photos via our easy-to-use bulk order form at [bulk order page URL], and the best available discounts will be applied automatically at checkout.

How do I care for my FunFakes novelty cards to ensure they last?

To keep your FunFakes novelty cards in pristine condition, store them in a cool, dry place away from direct sunlight. Avoid bending or exposing them to extreme temperatures. Our cards are designed for durability, with prints tested to last up to 15 years under normal, non-stressful conditions.

Can I use FunFakes novelty cards for cosplay or themed events?

Absolutely! FunFakes novelty cards are perfect for enhancing cosplay, fancy dress parties, or themed events. From playful designs like “Female Body Inspector (FBI)” to custom cards for clubs or fandoms, our cards add authenticity and fun to your experience. Explore our categories at [categories page URL] for inspiration.

What security features are included in FunFakes novelty cards?

Our novelty cards feature advanced elements like holograms, UV security ink, micro-text, and intricate surface patterns, crafted with our £25,000+ printing technology. These features give our cards a premium, authentic look while ensuring they remain fun, legal novelty items for entertainment purposes only.

How can I stay updated on new FunFakes designs and promotions?

Join our newsletter at [newsletter signup URL] or follow us on social media for the latest updates on new designs, limited-edition releases, and exclusive promotions. Be the first to discover exciting additions to our AW 2025 collection!