Last updated: 27th February 2025

At fakeid.co.uk, we take pride in creating high-quality custom cards. We want you to be completely satisfied with your purchase. This Returns Policy outlines our procedures for reprints, returns, and refunds.

1. Satisfaction Guarantee

We stand behind the quality of our custom cards. If you are not entirely satisfied with your order, we offer options to ensure your happiness with our products.

2. Free Reprints

If you are unhappy with your cards for any reason, you are entitled to a free reprint. Here’s how it works:

a) Contact us to explain the issue with your current cards.
b) We will provide you with a link to resubmit your details via our order form.
c) Create an amended order with any necessary changes.
d) We will process your reprint order as a priority.

3. Refund Process

If you remain unsatisfied with your cards after receiving a reprint, you may be eligible for a refund. Please follow these steps:

a) Contact our customer service team to initiate the refund process.
b) You must provide photographic evidence that the cards have been cut in half. This is required to process your refund.
c) Email the photographic evidence to us via the email provided.
d) Once we receive and verify the evidence, we will process your refund.

4. Refund Conditions

Please note the following conditions for refunds:

a) Refunds will be processed to the original payment method used for the purchase.
b) We reserve the right to deduct postage costs from the refund amount if we posted the items by recorded delivery.
c) Processing time for refunds is typically 5-10 business days, depending on your payment provider.

5. Postage Costs

In cases where we have sent your order via recorded delivery, we reserve the right to deduct the postage costs from your refund. This deduction will be clearly communicated to you before processing the refund.

6. Time Limit for Returns and Refunds

Please initiate any requests for reprints or refunds within 30 days of receiving your original order. This allows us to address any issues promptly and ensure your satisfaction.

7. Damaged or Incorrect Items

If you receive damaged items or items that do not match your order:

a) Contact us immediately with photos of the damaged or incorrect items.
b) We will arrange for a reprint or replacement at no additional cost to you.
c) In some cases, we may request that you return the incorrect items. In such instances, we will cover the return postage costs.

8. Contact Us

If you have any questions about our Returns Policy or need to initiate a reprint or refund, please contact us

9. Changes to This Policy

We reserve the right to modify this Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for choosing fakeid.co.uk for your custom card needs. We appreciate your business and are committed to ensuring your satisfaction with our products and services.